Important Note During Covid-19 Pandemic: Simon and Helen work in two isolated workshops based in a village location. No one outside of our household has access to the workshops so our products are handcrafted in as safe an environment as is possible. Each customer order is cleaned with an anti-viral product before being packed. Our deliveries are socially distanced collected from a separate dispatch area by our courier company who also practice social distancing deliveries to our customers. Please also note that we are only accepting UK orders at this time as we are unable to guarantee that international orders can be delivered. Finally, please be aware that at times deliveries may take a little longer than usual due to unforeseen issues related to the pandemic.
At Lindleywood we don’t want to bombard you with too many terms and conditions, but here are the basics!
Most standard orders will be delivered within 28 days of receipt of order (and usually much sooner, for bird boxes we aim for 10-14 days.) This is because we hand-make each piece individually to order. Bespoke orders may take longer but we will advise you of estimated delivery time-scales prior to your placing an order for a bespoke product. Wedding Post Boxes are usually delivered within 35 days.
All our schedule, dispatch and delivery dates are estimated, unless we have specially agreed a guaranteed date with you by email.
UK delivery is included in the price of each item. International costs are listed under ‘Delivery’ on our How to Order page.
We pack each parcel well and use a trusted carrier to minimise damages. In the event of an item arriving damaged, please contact us immediately. Please keep the item in its original packaging as this is necessary for our claim, and let us know as soon as possible. Of course, we will replace any item that arrives damaged.
Please be aware that each item is individually hand-made and hand-painted so one item will differ slightly from another. This means that each product is entirely unique!
Product colours may differ slightly to those shown online due to the effect of photography, lighting and even the technology you use for viewing etc.
Also note that as we make each item from wood there may some variation in grain. Over time there may also be movement in joints and surfaces due to the effects of warming and cooling. This is down to the nature of ‘real wood’ as opposed to synthetic materials and we feel adds to the individuality of each product.
Personalised and bespoke products are exempt from the Distance Selling Regulations so may only be returned in the event of transit damage or because of an error on our part.
On personalised items we can not be held liable for any errors resulting in misspelling on your original order. Please double check spellings on the order form before submitting your order to us.
Your card payment details are automatically - and safely - encrypted by our payment provider and they never pass to us.
We own the copyright to our website and our products. Please do not copy them. We put many hours of work into designing products and this copyright is enforceable under UK Intellectual Property Law. We also retain the copyright to our images, and reserve the right to use images of the products we've made on our website, marketing and social media.
We take a lot of effort, love and care over our products and hope you enjoy your Lindleywood product but please do not hesitate to contact us if you need help with any of our products!
Thank you for your interest in Lindleywood.